Our DD 'SAY CLAY' Heart is the perfect gift for those moments when words fail you. Handcrafted with clay, this heart-shaped item features beautifully embossed 'LOVE' wording that will express your emotions in a unique and meaningful way. The twine hanging string adds a rustic touch to this charming gift item. Made with care and attention to detail, our 'SAY CLAY' Heart will surely touch the heart of your loved one. Give the gift of love with this exquisite handcrafted clay item.
DD® - 'LOVE' - SAY CLAY HEART
✨ Care Instructions for Your Air-Dry Clay Heart ✨
Thank you for supporting handmade! Your clay heart has been crafted from high-quality air-dry clay. To keep it looking its best:
- For Decorative Use Only
This clay heart is not food safe and should not be used with liquids or consumables. - Avoid Water & Moisture
Please keep your clay heart away from sinks, bathrooms, and prolonged exposure to humidity. - Clean Gently
If needed, dust with a soft, dry cloth. Do not submerge in water, place in the dishwasher, or use harsh cleaners. - Handle with Care
The clay heart is durable but can chip or crack if dropped or knocked against hard surfaces. - Keep Out of Direct Sunlight
Prolonged sun exposure may cause fading or changes to the glaze over time.
Each clay heart is individually handmade, so small variations in texture or finish are part of its unique charm.
- For Decorative Use Only
BRIEF OUTLINE OF ‘what policies are offered’
- Privacy Policy:
Dragonfly Decorators, a decorating company with a registered trademark brand, is committed to protecting the privacy of its customers. Our Privacy Policy outlines how we collect, use, and protect any personal information that you provide to us through our website.
- Terms of Service:
The following terms and conditions govern your use of our website and the products and services offered by Dragonfly Decorators. By using our website, you agree to be bound by these terms and conditions.
- Shipping Policy:
At Dragonfly Decorators, we are committed to providing fast and efficient shipping to our customers. Our Shipping Policy outlines our shipping options, delivery time frames, and any associated costs.
- Returns & Refunds Policy:
If for any reason you are not completely satisfied with your purchase from Dragonfly Decorators, we offer a 30-day return policy. Our Returns & Refunds Policy outlines the process for returning items and receiving a refund, including any restrictions and conditions that apply. ✅ AS ABOVE
- Payment Policy:
We accept a variety of payment methods to make your shopping experience with us as convenient as possible. Our Payment Policy details the payment methods we accept, any associated fees, and our commitment to keeping your payment information secure.
- Warranty & Guarantee Policy:
At Dragonfly Decorators, we stand behind the quality of our products. Our Warranty & Guarantee Policy outlines the warranty or guarantee offered for our products, including the terms and conditions of the warranty or guarantee.
- Customer Service Policy:
Customer satisfaction is our top priority at Dragonfly Decorators. Our Customer Service Policy outlines the available channels for customers to contact us for support or to report issues, such as email or phone support. Our friendly customer service team is available to assist you with any questions or concerns.
Privacy Policy for Dragonfly Decorators
At Dragonfly Decorators, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect any personal information that you provide to us through our website.
Information Collection
We collect information from you when you place an order, subscribe to our newsletter, or complete a contact form on our website. The information we collect may include your name, email address, mailing address, phone number, and payment information.
Use of Information
The information we collect from you is used to process your orders, provide customer support, and improve your shopping experience. We may also use your information to send you promotional emails about new products, special offers, and other updates.
Protection of Information
We take the protection of your personal information very seriously. We use secure socket layer (SSL) technology to protect your payment information during transmission and store it securely on our servers. We also implement physical and technical measures to protect your information from unauthorised access, use, or disclosure.
Third-Party Services
We may use third-party service providers to assist us in processing your orders, such as payment processors and shipping carriers. These third-party service providers may have access to your personal information for the purpose of performing their services. However, they are required to protect your information in accordance with our privacy policy and are not allowed to use it for any other purpose.
Cookies
We use cookies on our website to improve your shopping experience and provide personalised content and advertising. A cookie is a small text file that is stored on your device when you visit our website. You can choose to disable cookies in your browser settings, but please note that doing so may affect your ability to use certain features of our website.
Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make any changes, we will post the updated policy on our website and update the effective date accordingly.
Contact Us
If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us at dragonflydecorators@hotmail.com.
Terms of Service for Dragonfly Decorators
Welcome to Dragonfly Decorators, an e-commerce website offering a variety of art-based and creative products. By accessing or using our website, you agree to be bound by the following terms and conditions.
Eligibility
You must be at least 18 years of age to use our website. By using our website, you represent and warrant that you are of legal age and have the right, authority, and capacity to enter into this agreement and to comply with all of its terms.
Product Descriptions
We take great care to accurately describe and display our products on our website. However, we cannot guarantee that the colours and images on our website will be 100% accurate, as they may appear differently on different devices and screens. If you have any questions or concerns about a product, please contact us before placing your order.
Pricing & Payment
All prices on our website are listed in UK British £. We accept payment by . By placing an order on our website, you authorise us to charge your payment method for the total amount of the order, including any shipping and handling charges.
Shipping & Delivery
We offer shipping to UK & EUROPE. Shipping and handling charges will be calculated at checkout and will depend on the size and weight of your order, as well as your shipping destination. Delivery times will vary depending on your location and the shipping method you choose.
Returns & Refunds
Our return and refund policy is outlined in our Warranty & Guarantee Policy, which is available on our website. Please read this policy carefully before making a purchase.
Intellectual Property
The content and information on our website, including but not limited to text, graphics, logos, images, and software, is the property of Dragonfly Decorators or its licensors and is protected by copyright and trademark laws. You may not use or reproduce any content or information on our website without our express written permission.
Termination
We reserve the right to terminate or restrict your use of our website at any time, without notice, for any reason, including but not limited to violation of these Terms of Service.
Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the [insert jurisdiction]. Any disputes arising out of or related to these Terms of Service will be resolved through binding arbitration in accordance with the rules of the [insert arbitration organisation].
Contact Us
If you have any questions or concerns about these Terms of Service, please do not hesitate to contact us at dragonflydecorators@hotmail.com.
Shipping Policy for Dragonfly Decorators
At Dragonfly Decorators, we are committed to providing our customers with fast, reliable, and affordable shipping. This Shipping Policy outlines our shipping methods, estimated delivery times, and our policy for processing returns and refunds.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping
- Expedited Shipping
- International Shipping
Estimated Delivery Times
Our estimated delivery times are as follows:
- Standard Shipping: 5-7 business days within the United States, 10-15 business days for international orders
- Expedited Shipping: 2-3 business days within the United States, 5-7 business days for international orders
Please note that delivery times are estimated and may vary based on shipping location and other factors outside of our control.
Shipping Costs
Shipping costs are calculated based on the weight of the products being shipped, the shipping method selected, and the shipping destination. Shipping costs will be displayed at checkout before you complete your purchase.
Returns & Refunds
Our refund and return policy is outlined in our Warranty & Guarantee Policy, which is available on our website. If you have any questions or concerns about our policy, please contact us at dragonflydecorators@hotmail.com.
Protecting Your Information
We take the security of your personal and financial information very seriously. All shipping information is processed through a secure, encrypted connection to protect your information.
Changes to This Policy
We may make changes to this Shipping Policy from time to time, and will post any updates on our website. By using our website and purchasing products from Dragonfly Decorators, you agree to be bound by the most recent version of this policy.
Contact Us
If you have any questions or concerns about this Shipping Policy, please do not hesitate to contact us at dragonflydecorators@hotmail.com.
Returns & Refunds Policy for Dragonfly Decorators
At Dragonfly Decorators, we are dedicated to providing our customers with high-quality products that meet or exceed their expectations. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy to ensure that you have a positive experience with us.
Eligibility for Returns & Refunds
To be eligible for a return or refund, products must be:
- Returned within 30 days of receipt
- In their original packaging and condition
- Accompanied by a proof of purchase (receipt or order confirmation)
Exceptions to this policy may apply for customised or made-to-order products. In these cases, please contact us at dragonflydecorators@hotmail.com to discuss the specific details of your situation.
Return & Refund Process
To initiate a return or refund, please follow these steps:
- Contact us at dragonflydecorators@hotmail.com to inform us of your intention to return or refund a product
- Provide us with your order number and the reason for the return or refund
- We will provide instructions for returning the product
- Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria outlined above
- If the product is eligible for a return or refund, we will process the request and issue a refund or exchange
Refunds
Refunds will be issued to the original payment method used to purchase the product. Please allow up to 5 business days for the refund to be processed and reflected on your account.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product is defective or the return is a result of an error on our part. If this is the case, we will cover the cost of return shipping.
Protecting Your Information
We take the security of your personal and financial information very seriously. All return and refund information is processed through a secure, encrypted connection to protect your information.
Changes to This Policy
We may make changes to this Returns & Refunds Policy from time to time, and will post any updates on our website. By using our website and purchasing products from Dragonfly Decorators, you agree to be bound by the most recent version of this policy.
Contact Us
If you have any questions or concerns about this Returns & Refunds Policy, please do not hesitate to contact us at dragonflydecorators@hotmail.com.
Payment Policy for Dragonfly Decorators
At Dragonfly Decorators, we accept a variety of payment methods to make purchasing our art-based products, as well as other creatively made and sourced products, as easy and convenient as possible. This Payment Policy outlines the payment methods we accept, our payment terms, and our policy for processing refunds and returns.
Accepted Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards (Visa, MasterCard)
- PayPal
- Apple Pay
Payment Terms
Payment is due in full at the time of purchase. Your order will not be processed until we have received payment in full.
Refunds & Returns
Our refund and return policy is outlined in our Warranty & Guarantee Policy, which is available on our website. If you have any questions or concerns about our policy, please contact us at dragonflydecorators@hotmail.com.
Protecting Your Information
We take the security of your personal and financial information very seriously. All payment transactions are processed through a secure, encrypted connection to protect your information.
Changes to This Policy
We may make changes to this Payment Policy from time to time, and will post any updates on our website. By using our website and purchasing products from Dragonfly Decorators, you agree to be bound by the most recent version of this policy.
Contact Us
If you have any questions or concerns about this Payment Policy, please do not hesitate to contact us at dragonflydecorators@hotmail.com.
Warranty & Guarantee Policy for Dragonfly Decorators
At Dragonfly Decorators, we stand behind the quality of our products. All of our products are carefully selected and crafted to ensure that they meet our high standards for quality and durability. We offer the following warranty and guarantee for our products:
Warranty
All of our products come with a 6 month warranty against defects in materials and workmanship. If you experience any issues with your product during this time, please contact us at dragonflydecorators@hotmail.com to arrange for a replacement or repair.
Guarantee
We are confident that you will be completely satisfied with your purchase from Dragonfly Decorators. If for any reason you are not satisfied with your product, you may return it within 30 days of the original purchase date for a full refund.
Return & Refund Process
To return a product for a refund, please contact us at dragonflydecorators@hotmail.com to request a return authorisation number. Once you have received your return authorisation number, you may ship the product back to us in its original packaging and condition. We will issue a refund for the purchase price of the product, excluding any shipping and handling charges.
Exclusions
This warranty and guarantee do not cover any damages caused by normal wear and tear, accidental damage, or improper use of the product. This warranty and guarantee are also non-transferable and only apply to the original purchaser of the product.
Contact Us
If you have any questions or concerns about our Warranty & Guarantee Policy, please do not hesitate to contact us at dragonflydecorators@hotmail.com.
Customer Service Policy for Dragonfly Decorators
At Dragonfly Decorators, we are dedicated to providing our customers with the highest level of customer service and support. Our goal is to ensure that every customer has a positive shopping experience when purchasing our art-based products and other creatively made and sourced products.
Contacting Us
If you need assistance with an order, have a question about our products, or would like to provide feedback, please don't hesitate to contact us. You can reach us by email at dragonflydecorators@hotmail.com Our customer service team is available Monday to Friday 9-5pm.
Order Processing & Shipping
We process orders as quickly as possible and will send you an email confirmation once your order has been shipped. Delivery times will vary depending on your location and the shipping method you choose. If you have any special requests or need expedited shipping, please contact us before placing your order.
Returns & Refunds
Our return and refund policy is outlined in our Warranty & Guarantee Policy, which is available on our website. Please read this policy carefully before making a purchase.
Product Quality & Design Protection
All of our products are carefully selected and crafted to ensure that they meet our high standards for quality and durability. We also take design protection very seriously and have registered some of our products through Protect My Work. If you experience any issues with your product, please contact us at dragonflydecorators@hotmail.com so that we can arrange for a replacement or repair.
Intellectual Property & Trademarks
Some of our products are design protected and trademarked under the registered trademark ‘DD®’, and we take the protection of our intellectual property very seriously. If you have any questions or concerns about the use of our designs or trademarks, please contact us at dragonflydecorators@hotmail.com.
Customer Privacy
We take customer privacy very seriously and will never share your personal information with third parties. Our Privacy Policy, which outlines our commitment to protecting your personal information, is available on our website.
Changes to This Policy
We may make changes to this Customer Service Policy from time to time, and will post any updates on our website. By using our website and purchasing products from Dragonfly Decorators, you agree to be bound by the most recent version of this policy.
Contact Us
If you have any questions or concerns about this Customer Service Policy, please do not hesitate to contact us at dragonflydecorators@hotmail.com.